Managed Services

SERVICE OVERVIEW

Citracom offers Managed Services to provide complete service, protection and peace of mind for your IT systems. Citracom’s range of Managed Services Packages are an affordable and effective way to manage and maintain your IT Systems.

Citracom’s managed services offer you technical support when you need it with 24 / 7 support.  And when you do need us, you get to speak to one of our on-call technicians – not a machine or a call center. Our technicians are experienced at dealing with and resolving IT issues for software, hardware and networking.  We can provide both remote and on-site support.

We are not just there when things go wrong.  Our managed services packages mean you take advantage of our preventative measures.  We review your systems to identify any problem areas and seek to identify ways your system could work smarter and more efficiently.  We talk to you to ensure that we provide the package that suits your needs and budget. We offer real-time monitoring to ensure that we are aware of any glitch instantly when it occurs, allowing us to respond quickly and effectively to reduce or avoid potential problems.

We even take care of backups, so you don’t get caught out with no backup or an out of date backup because your backup system is not working properly.

We offer a range of managed services to suit a range of needs and budgets for small, medium and large businesses.

You can choose from Net Guard or Net Watch, both offering affordable and effective ways to manage and maintain your IT systems.

Net Guard offers you the complete package of IT service, protection and peace of mind.   With Net Guard you pay only one inexpensive monthly fee (no extra, hidden charges), with the peace of mind of a standy server (in event of hardware failure), spam filter and a tailor made package to suit you.  You can rest easy confident in knowing that your systems are constantly monitored, continuously managed and completely protected 24/7 – 365 days a year.

Net Watch offers you quality monitoring and maintenance.  Enjoy 24/7 monitoring of your IT system and monthly maintenance and reporting from our specialists technicians.

Talk to us today to see how we can help your with your IT Managed Services needs.

Call now to discuss 1300 794 711

Citracom is proud to partner with some of the world's best software and hardware companies.